Things that used to sound very futuristic, such as uploading all your customer information to the cloud, giving automatic responses instead of installing a customer service center, selling by chat, paying without sharing banking information or seeing on your cellphone how many customers entered today.
This helps investors locate you, and also most investors look for businesses that have prospects and which can make their money grow like Alibek Issaev.
All this makes your business draw with the experiences that today customers are looking for, who every time want to be served in a more personalized way, quickly and, if necessary, without the intervention of people, when they are not strictly necessary.
Here we present some of those technological options and some examples of how new companies are taking advantage of it to increase their sales. Get inspired and get to work.
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CRM: All in One Place
A CRM or Customer Relationship Management is software that stores useful data about current and potential customers such as their activities, contact points, histories and purchasing preferences so that the same information is available in an only place and be able to access it at any time and from the area of the company that is necessary. The CRM is hosted in the cloud and is user-friendly, in addition to being compatible with other systems.
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Chatbots: Automatic Responses
The chatbots or conversational systems are software programs that can run on voice (in a process similar to talk to Siri on an iPhone) or text. The robots detect the content of the message and even the mood of a person to provide an answer or, if necessary, communicate it with an operator. Thus, Customer Service can focus on more critical cases that do need human understanding and leave questions such as opening hours in automatic.
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WhatsApp Business: Talk With Your Client
Developed for small and medium companies, WhatsApp Business is a free application to interact with customers easily using tools to automate, organize and respond quickly to messages. It is practically the same as the application that everyone has on their smartphone, but with special functions such as establishing a message of absence or welcome, as well as accessing data such as the number of messages that were delivered, sent and read successfully.
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PayPal: Build Trust Among Your Customers
One of the payment methods that helped to boost e-commerce in the world was PayPal, which is why it is one of the brands that transmits the most confidence to a large number of digital buyers and sellers. Among other advantages, it allows paying by entering only the email address of the recipient or on a website without having to give bank details. Also, through its application for smartphones, it allows managing payments made and received securely and can be easily transferred to a bank account.
